Yes, you can use the custom font for your signage. Please send us the fonts file you need.

We prefer a vector format design file with all fonts and objects converted to “curves” or “paths”, if possible.
Other file formats such as .jpg or .png are bitmap, which could not give us enough detail to know the exact cost, only could be used to know the ballpark price.

Not required but a the photo helps us to know the surrounding and the building style better also helps us judge the best solutions for the installation.

Of course! You can send us a photo of your dog, cat, family, car or yourself and we'll create an outlined version that can be made in neon.

We offer multiple payment options such as Shop Pay, PayPal, Credit Card, Bancontact & Bank Transfer.

Payment must be completed before production starts.

We will provide you a free digital mockup / sketch of your sign prior to production. Additionally we can provide you with examples of other signs we made that are similar to yours.

Of course. Please provide your VATIN / tax ID prior to ordering - then we can provide you with a proforma invoice and an official invoice once payment is complete.

This can not be done by default as the parts might already be prepared.

In special cases, after you have paid the material losses, we can arrange a production according to the new plan.

Yes, but your order will be non-refundable.

After a 24-hours full on light test, most sign issues would present themselves and can be fixed.

We mostly use DPD or bpost door-to-door delivery. Sometimes a different freight solution based on order size and quantity.

Once your sign ships we send a tracking number so you can check the status of your delivery.

By default no, but this depends on the delivery company.

We use very sturdy packaging materials such as cardboard U-frames along with layered cardboard. Your sign is protected additionally by bubble wrap and protective foil.

We have a almost non-existent defective-on-delivery rate.

If it does arrive broken, contact us as soon as possible and we will provide a correct solution.

We only have an office in Belgium, so we can not provide installation services outside of Belgium.

If you require an installation service in Belgium, please contact us and we'll get one of our certified electrician partners to do the installation for you.

We provide a paper booklet with the installation instructions which is also available on our website.

We provide a wall mounting kit by default, if you have different needs, please let us know before ordering.